Ad Hoc Support Terms Of Service

Support services will be provided to your organization by 4Site Interactive Studios, Inc under the following Terms and Conditions.

Goals & Objectives

4Site will endeavor to provide valuable and consistent support to you, our Client, by:

Service Description

Client support requests are managed as “Tasks,” or groups of Tasks, that are estimated to take less than 10 hours to fulfill. Services may include most technical tasks required to maintain or enhance a website on the Internet, including design, development, and strategy.

Initiating Service

To initiate service, the Client will submit a support Task to 4Site. 4Site maintains a support portal at to manage all support Tasks. The Client can log into their account and create a Task, or the Client can email to initiate a new support request.

Support Levels

Task Status: Regular

Task Status: Urgent

4Site Responsibilities

Clients Responsibilities

Service Availability

4Site will respond to support Tasks submitted by the Client from 9 a.m. to 5 p.m. EST/EDT, Monday-through-Friday. Support will not be available during federal holidays.

Excluded Services

Requests for services that are estimated at more than 10 hours may be treated as a project and may require a separate contract. Also excluded under these Terms are support for website hosting or email delivery.


Support services time is billed in 15-minute increments from the moment the Task is first received and reviewed by the support administrator. Client will be invoiced on or about the first of each month for all support provided during the previous month, whether or not the all Tasks have been completed. Invoices for service will include the Task Name, a description of the Service, the name of the support agent who completed the task, and the amount of time worked.


Payment for services is due no more than 30 days after receipt of the invoice. The Client will be billed a late fee of five percent (5%) of the total amount owed if payment is not received in full, following the initial thirty (30) day period, and for each successive thirty (30) day period, or portion thereof, for any amount past due and owed by the Client to the Contractor.