Refund Policy for TidyContact
We at TidyContact value your satisfaction and strive to provide the best email validation service possible. Our Refund Policy is designed to ensure a transparent and fair process for requesting refunds.
Eligibility for Refund
- Incorrect Processing: If the service fails to correctly validate the emails as promised, and you notify us within 7 days from the receipt of the service.
- Service Unavailability: If, after payment, TidyContact is unable to provide the service due to technical issues on our end, and we cannot process your emails within a reasonable timeframe.
- Overcharges: If you were overcharged due to an error in our billing system.
Non-Eligible Circumstances
- User Error: Refunds will not be issued for errors made by the user, such as uploading the wrong file or incorrect email lists.
- Failure to Download: The processed results are stored on our system for 24 hours, after which they are permanently deleted. It is the user’s responsibility to download them within that window of time after a notification email has been sent.
Process for Requesting a Refund
- Notification: To initiate a refund request, contact our support team via email at support@4sitestudios.com, providing transaction information and a brief explanation of the reason for the refund.
- Review: Our team will review your request, which may include verifying the issues reported. We may reach out for additional information or clarification.
- Resolution: We aim to process refund requests within a certain number of business days (e.g., 30 business days) from approving the request. Approved refunds will be credited back to the original method of payment.
Amendments to the Refund Policy
TidyContact reserves the right to modify this Refund Policy at any time. We will notify users of any significant changes via email or through our website.
