Ongoing Support

Your Virtual Tech Department

Our favorite way of working with organizations is through an ongoing retainer relationship. This close working partnership allows us to offer you the best strategic advice and work product.

We work closely with our retainer clients to ensure they get the most out of their website. We hold regular check-ins to ensure that our two teams are always in close collaboration.

Among other successes, we helped International Fund for Animal Welfare create a custom quiz feature for their site that quadrupled the time-on-page. We would love to help you find similar success.

Retainer Program Benefits

Standard Rate: $175/hour, guaranteed response within 24 business hours
Urgent Rate: $225/hour, guaranteed response within 1 business hour
Dedicated Strategist: Yes
Dedicated Project Manager: Yes
Regular Check-ins: Yes
  • Regular video calls to understand your needs and to devise the best solutions.
  • All work is documented in our project management tool, Productive, providing complete transparency.
  • Reserve a monthly pool of hours from our team.
  • Fifty percent of unused, monthly hours can be carried over into the following month.
  • Additional hours can be purchased at the discounted retainer rate.
  • The same retainer rate is honored for larger projects.
  • Clients that do not take advantage of our retainer program can still get support at our standard rate of $225/hour, and can get urgent support at a rate of $325/hour.
  • Services are provided during business hours, from 9am to 5pm ET, Monday through Friday.

Contact Us to learn more about our support services.

Download our services rate card.